CUSTOMER SERVICE

OPERATIONAL HOURS

Weekdays: 10.00 WIB - 22.00 WIB / 10 am - 10 pm
Weekends: 10.00 WIB - 23.00 WIB / 10 am - 11 pm

SERVICES

Valet:
East Mall: Rama Lobby & Ramayana Lobby (Hotel Indonesia Kempinski) | West Mall: Amarta Lobby

Wheel Chair:
East Mall: Ayodya Lobby
West Mall: Arjuna Lobby

Baby Stroller:
East Mall: Ayodya Lobby - Customer Service Counter Level 1
West Mall: Arjuna Lobby - Customer Service Counter Level 3A

Mobile Charger Service:
Customer Service Counter East Mall - Ayodya Lobby
Customer Service Counter West Mall - Arjuna Lobby, available for BlackBerry, Nokia, and Sony Ericsson phones

Customer Satisfaction Form is available at all Customer Service counters.

Nursery & Difable Toilet:
next to every toilet

Musholla / Prayer Room:
West Mall, Level 5, Entertainment District
West Mall, Level LG
East Mall, Level P6
East Mall, Level B1
East Mall, Level 3

CUSTOMER SERVICE

Phone (General): +62 (21) 23580001-2 | Phone (G Card): +62 (21) 23580247

E-mail: customerservice@grand-indonesia.com